Membership terms

MEMBERSHIP TERMS

§ 1. Membership
To exercise at Gerdahallen, you must have both an active membership and an active training card. Membership at Gerdahallen is personal and valid only for you. You are obligated to inform us if you change your name, address, phone number, or other provided details.

When visiting Gerdahallen, you must always register your visit. If you forget your training card, you need to show ID card to enter.

§ 2. Training Card
Your training card is personal, and you must not misuse or transfer it to anyone else. Misuse of the training card is prohibited according to the rules outlined in § 12. If you violate the rules, we will handle the matter according to § 13 and also confiscate your training card. You can retrieve it for a specified fee. If you lose your training card or it becomes unusable, you can purchase a new one at customer service.

§ 3. Age Limits
In the year you turn 12, you are allowed to work out without adult supervision in our classes. In the company of a designated adult, you can also work out in the gym. In the gym, you can work out without adult supervision from the year you turn 15.

§ 4. Membership Fee
You pay an annual membership fee. The membership is valid for 12 months from the date of purchase. Various benefits are included in the membership. For more information on benefits, refer to the website.

§ 5. Our Training Cards
All training cards provide access to all gym and group training.

§ 5.1. Annual Card
Our annual cards are valid for 12 months. You pay the full amount upfront before you start training.

§ 5.2. Monthly Fixed
The binding period for Monthly Fixed is 12 calendar months. After the binding period, the agreement continues on a month-to-month basis until you terminate it. Ensure that you terminate the agreement before the 20th of the month you want it to end. Otherwise, the system may deduct funds for the following month. Gerdahallen reserves the right to make price changes during the agreement, except during the binding period. We will inform you of any price changes via email at least 30 days before they take effect.

Note: To retain any discount on Monthly Fixed, you must present a new certificate no later than 30 days before the binding period expires. Otherwise, the subscription reverts to the regular price.

§ 5.3. Monthly Flex
The binding period for Monthly Flex includes the remaining days of the first month plus the entire next month. After that, you pay month-to-month until you terminate the subscription. Ensure that you terminate the agreement before the 20th of the month you want it to end. Otherwise, the system may deduct funds for the next month. Gerdahallen reserves the right to make price changes during the agreement, except during the binding period. We will inform you of any price changes via email at least 30 days before they take effect.

Note: To retain any discount on Monthly Flex, you must present a new certificate no later than 30 days before the old certificate expires. Otherwise, the subscription reverts to the regular price.

§ 5.4. Monthly Card
Monthly cards are valid from the date of purchase for one month ahead.

§ 6. Payment
You can pay with a debit card or Swish. We accept all cards except American Express and Diners. Gerdahallen’s Bankgiro: 886-0728.

§ 6.1. Payment for Monthly Fixed and Monthly Flex
You can pay both Monthly Fixed and Monthly Flex with direct debit or RCP (Recurring Card Payment).

Direct debit is linked to a bank account. It involves automatically withdrawing money from your bank account every month. To set up a direct debit agreement, you must:

• Have a Swedish personal identification number (YYYYMMDD-NNNN).
• Be at least 18 years old.
• Have a Swedish bank account number.
• Be able to provide a Swedish ID.

By signing a consent form, you allow the Foundation for Physical Activity at Lund University (Gerdahallen) to withdraw funds from the specified bank account on the due date.

RCP is linked to a bank card. Recurring Card Payment involves automatically withdrawing money from your bank card every month. By signing an RCP agreement, you allow the Foundation for Physical Activity at Lund University (Gerdahallen) to withdraw funds from the specified bank card on the due date.

You pay in advance with direct debit and RCP. This means that the money withdrawn in January is for February, and so on. We withdraw the money on the 27th of each month, starting from the nearest possible payment day after you have signed the agreement.

You pay the first time you sign the direct debit or RCP agreement. If you sign the agreement before the 15th of the month, you pay for the remaining days of the month. If you sign the agreement after the 15th of the month, you pay for the remaining days of the month and the entire next month. Regardless of when you sign the agreement, the price per day remains the same.

There must be sufficient funds in your account. If we cannot withdraw the monthly payment, we will try again the next day. We attempt payment three times. If it fails after three attempts, we send an invoice with a monthly and billing fee to your email. Your training card will be blocked until we receive your payment.

We send reminders before the invoice due date. A reminder fee will be added. After two reminders, we send the invoice to collection.

If you do not pay your monthly fee for 3 months, we will:

• Terminate your training card
• Send an invoice for the remaining binding period plus a billing fee
• Have the right to refuse if you want to sign a new direct debit agreement.

§ 7. Discounts
To avail any discounts, you must provide a certificate confirming your eligibility. To retain any discount on Monthly Fixed, you must present a new certificate no later than 30 days before the binding period expires. Otherwise, the subscription reverts to the regular price. To retain any discount on Monthly Flex, you must present a new certificate no later than 30 days before the old certificate expires. Otherwise, the subscription reverts to the regular price.

§ 8. Freezing
You can freeze Monthly Flex without a specific reason. If you have the Monthly Flex subscription, you can freeze your card a maximum of 2 times per year for 30-90 days each time. However, if you have Monthly Fixed, you cannot freeze your card without a specific reason.

Medical certificates and certificates for studies elsewhere entitle you to freezing. Regardless of the subscription, you have the right to freeze your card if you become ill or travel away for studies. You must then provide a medical or study certificate. The minimum number of days is 30, and the maximum number of months is 6 per calendar year. You can freeze your card a maximum of 2 times per year.

§ 9. Termination
You can terminate your direct debit agreement in our app or on the website under “My Pages.” Terminate the agreement before the 20th of the month you want it to end. Otherwise, the system may deduct funds for the next month. We send a confirmation to your email when we receive your termination. Contact customer service if you need assistance with terminating your agreement.

Avoid stopping the direct debit via your bank – it counts as a breach of contract. You will then receive an invoice for any remaining amount for the binding period. Your training card will be blocked until you pay the invoice.

§ 10. Health Condition
Everyone training at Gerdahallen is responsible for ensuring that their health condition allows them to participate in Gerdahallen’s activities without risk.

§ 11. Drug-Free Environment
Gerdahallen should be a drug-free environment. We enforce a zero-tolerance policy regarding the distribution and use of doping substances. Regular doping controls are part of our work. We follow the rules of the Swedish Sports Confederation against doping and the Doping Commission’s guidance when deciding on penalties for violations of doping regulations.

§ 12. Conduct & Rules
It is your responsibility to follow Gerdahallen’s rules for enjoyment, hygiene, general maintenance, training methods, and order. The following rules apply:

• Your training card is personal and must not be abused or used by anyone else.
• Threats, loudness, or behavior that may be perceived as offensive is prohibited.
• You must have permission from Gerdahallen to photograph, videotape, or make other recordings of images and sounds in Gerdahallen’s premises.

§ 13. Violation of Rules
If you violate Gerdahallen’s rules, the CEO may decide on a warning or suspension. In cases of theft, vandalism, or other criminal activities, we report the incident to the police.

Oral Warning: The first time a rule is violated, we issue an oral warning.

Written Warning: If a rule is violated multiple times, we issue a written warning.

Decision on Suspension: If the written warning is not followed, the CEO may decide on suspension. The suspension is valid for one year from the date the CEO makes the decision. In serious cases of violations of the rules, the CEO may decide on suspension without prior warning. The decision must be in writing and include the reasons and the duration of the suspension. The CEO may also decide on a suspension longer than 1 year.

§ 14. Practical Changes
Gerdahallen reserves the right to change opening hours, gym equipment, and group training schedules. Gerdahallen also reserves the right to close certain parts of the gym, group training, changing rooms, etc., for renovation, repair, maintenance, and service work. We will inform you of any changes well in advance.

§ 15. Personal Information (GDPR)
You can always know what information we save. We process information about Gerdahallen’s members in accordance with the General Data Protection Regulation (GDPR). As a member, you always have the opportunity to see what information we have about you and correct it if necessary. You have the right to have your data deleted from Gerdahallen’s system, provided it is not necessary to fulfill agreements or other legal obligations. If you are blocked due to rule violations, we may also need to save certain information.

We do not disclose personal information to third parties. We never disclose information about Gerdahallen’s members to third parties unless necessary due to legal obligations or to provide services to the member. Such services may include, for example, printing and distributing marketing materials.

You will be informed if the GDPR conditions change. Gerdahallen reserves the right to change the GDPR conditions. We will inform you in that case.

Children need a guardian’s consent. Children under 13 years old need a guardian’s consent to be registered as members of Gerdahallen.

Examples of information we collect:

• Personal data such as name and personal identification number
• Contact information such as phone number, email, and address
• Payment information such as bank account number and invoice details
• Information about goods and services you have purchased
• Historical information about payments you have made
• Information about how you use our services
• Device information such as IP address and digital footprints
• Information about automatic messages we have sent to you.

Purposes of data collection: The information you provide when you subscribe or purchase goods and services from us is generally necessary. It is needed for us to manage agreements and transactions correctly. Other information such as data traffic is necessary for other purposes such as marketing and statistics.

You can get more information. You can find Gerdahallen’s data protection policy here. If you have questions about GDPR, please contact dataskydd@gerdahallen.com.

§ 16. Right of Withdrawal for Online Purchases
As a private individual, you have the right to withdraw your online purchase within 14 days after receipt, according to the Distance Contracts Act. If you want to withdraw your purchase, please contact ehandel@gerdahallen.com. We will refund without delay and no later than 14 days after you have notified us that you want to cancel the purchase.

§ 17. Force Majeure
Gerdahallen disclaims responsibility for natural disasters and major incidents that could not be predicted, as well as obstacles beyond Gerdahallen’s control.