Contact
Gerdahallen

you can buy a 10 pass card at our customer service or online

Gerdahallen works actively to be an exercise facility free from doping. Doping is not in accordance with the basic principles of sport and society and is therefore not welcome with us. We stand for a clean and healthy exercise without doping substances, alcohol and drugs. Our definition of doping substances is the same as sports’ anti-doping regulations and the law of the Prohibition of Doping Substances. We co – operate with the police in our anti – doping work.

You can either book our limited group workouts on the website, through our app or take a drop-in. For workshops & special workouts, special rules apply. You can book six days before the workout starts and can have a maximum of 5 active bookings. You can see how many places there are left on the group workout on the schedule page.

STANDBY:

• As standby, you can get a place on a fully booked group workout if someone cancels their place up to 2 hours before it starts.
• 5 minutes before the workout starts, any places booked where the person / persons who booked have not registered / picked up their ticket will be released.
• If you miss to cancel your place, your training card will be blocked for booking after the second time. Unlocking costs SEK 95.
• If you have booked a group workout and arrive later than 5 minutes before, your ticket will be released as a drop-in. You must then take a drop-in ticket.

DO I HAVE TO BOOK A GROUP WORKOUT?

No, you have the opportunity to check in at one of our ticket stations no earlier than two hours before start until it begins. If you want to be guaranteed a place you must book.

HOW DO I BOOK ON THE WEBSITE?

1. Go to the schedule page up in the menu.
2. Click BOOK under Group workout schedule.
3. Select the desired pass and click Book at the far right.
4. You now log in with your personal login information (more information about this under login).
5. The booking has now been completed and a confirmation of the booking is written.

CAN I BOOK AS A GUEST?

If you don’t have a card at Gerdahallen, you can still book yourself as a guest. Pre-registration can be done through the website and customer service. We then need your name and personal identity number and otherwise the same rules apply as for other group workouts bookings.

When canceling an appointment for a physiotherapist, massage and personal trainer, the 24-hour rule applies. If you cancel later than this you will be charged the fee.

WHAT APPLIES TO CANCELLATION OF GROUP WORKOUTS?

Cancellation must be made no later than two hours before the group workout starts. Cancellation is most easily done through the website or the booking app. You are responsible for making the cancellation on time.

If you miss to cancel twice within a month, your card will be blocked for further booking through the website and the booking app. The block lasts for the next thirty days. If you want to activate the card earlier, you can pay an administrative fee of SEK 95 in customer service or in the app. Your card will be reactivated for booking when you have paid the cancellation fee. You can book drop-in places when your card is blocked for bookings in the app.

HOW DO I CANCEL ON THE WEBSITE?

Cancellation can be made up to two hours before the group workout starts.

1. Go to the schedule page up in the menu.
2. Click Login.
3. Click on your name – my pages. Click on bookings. Click on the “booked” and “cancel” buttons.
4. The cancellation is now completed.

If you have the Månad Flex card type you have the right to freeze your card 2 times a year between 30-90 days per occasion.

You have the right to freeze your card on presentation of a doctor’s certificate. This applies to all training cards. The minimum number of days is 30 and the maximum number of months is 6 per calendar year. You can freeze your card a maximum of 2 times/year.

You may also freeze your training card for studies in another location upon presentation of a study certificate. This applies to all training cards. The minimum number of days is 30 and the maximum number of months is 6. You can freeze your card a maximum of 2 times/year.

Your training card is personal and may not be misused or handed over to anyone else.

Misuse of a training card is a violation of the rules of conduct (see § 10) and is handled in accordance with § 11. In addition, the training card is seized in the event of misuse and can be redeemed for a fee determined by the board.

If you lose your training card or if it is damaged so that it becomes unusable, you can buy a new card for a compensation of SEK 100.

Only in very special cases will the card be refunded. Contact customer service what applies in your particular case.

As a member you are expected to approve and follow our membership terms.

Generally

A direct debit agreement is a current monthly payment that is made in advance for the coming month and deducted from the customer’s bank account.
To be able to sign a direct debit agreement, the customer must identify themselves with a complete Swedish personal identity number (YYYYMMDD-NNNN), be at least 18 years old and have a Swedish bank account number and register an e-mail address with Gerdahallen. If withdrawals for direct debit are to take place from another person’s account, that person must be present at the time of purchase and be able to identify themselves and be registered.

By signing a consent to payment through debit credit, the payer (customer) agrees that payment may be made by withdrawal from the specified account or from a later specified account, at the request of the specified payee (Gerdahallen) on a certain day (due date) through Autogiro.

Payment information

The first payment is always made when setting up a direct debit agreement and the amount corresponds to the number of days remaining until the first possible deduction from the customer’s account. The amount varies depending on the date of signing the agreement. If the agreement is signed before the 15th of the month, the customer pays for the remaining days of the month. If the agreement is signed after the 15th of the month, the customer pays for the remaining days of the month and the entire next month.
Payment is made in advance, on the 27th of each month, starting with the closest possible payment day after signing the consent.

Two attempts are made on the next banking day after the due date if coverage is not available in the account on the due date. The training card will be blocked for entry until payment is received by Gerdahallen. Unpaid debts are deducted for future withdrawals if coverage is in the customer’s account at the time of withdrawal. Debts that have not been invoiced can be paid in customer service at Gerdahallen.

If the payer unilaterally terminates his giro transfer via his bank, this is considered a breach of contract. If the payer unilaterally terminates his giro transfer through his bank, this is considered a breach of contract. The payer is then obliged to pay the fee for the remaining contract period that the payer has committed to in the agreement with Gerdahallen. The card fee for the entire remaining period is due for payment immediately. The training card may not be used during the remaining contract period until the entire remaining amount, and any administrative fee has been received by Gerdahallen.

After three missed direct debit withdrawals, the total amount for the training card plus the invoice fee is invoiced and the training card is canceled at the end of the lock-in period. Gerdahallen reserves the right to charge invoice and reminder fees. Repeated non-payment entails the right for Gerdahallen to refuse the payer a new direct debit agreement.

Gerdahallen reserves the right to apply a collection procedure if the payer violates the agreement’s payment rules or fails to pay.

Monthly fee

• Month Fixed (commitment period 12 months) – If the payer is entitled to a discounted monthly fee, the certificate must be presented again no later than 30 days before the commitment period expires. Direct debit with the discounted price is then extended to the date presented. Otherwise the price will change to the regular price.
• Month Flex – If the payer is entitled to a discounted monthly fee, the certificate must be presented again no later than one week before the date of the certificate expires. Otherwise the price will change to the regular price.

Gerdahallen reserves the right to make price changes for training cards during the period in which the agreement applies, but not during the lock-in period. Information about price changes is provided by e-mail at least 30 days before it enters into force.

Termination

Termination is only valid for the entire calendar month, as direct debit is a current monthly payment that is made in advance. An agreement that is not terminated continues to run without a commitment period.

Termination is done in Gerdahallen’s app under My Pages and it applies to both AG and RCP. Go to  My Pages in the app> Subscription; click on the green button and then on Cancel subscription. Confirmation of the cancellation will be sent to your email address.

For questions, contact kundservice@gerdahallen.com

• Month Fixed (commitment period 12 months) -Termination can take place after the end of the binding period, but no later than five banking days before the 27th of the current month.
• Month Flex – Termination can not take place in the same month as the direct debit is signed. Thereafter, termination can take place no later than five banking days before the 27th of the current month.

Information regarding Direct debit Flex

If the payer is entitled to a discounted monthly fee, the certificate must be presented again after six months. Direct debit with the discounted price is then extended for six months. Otherwise the price will change to the regular price.

Freezing is granted only in the event of illness / injury upon presentation of a medical certificate.

Termination is only valid for the entire calendar month, as direct debit is a current monthly payment that is made in advance. An agreement that is not terminated continues to run without a commitment period.

Termination is done in Gerdahallen’s app under My Pages and it applies to both AG and RCP. Go to  My Pages in the app> Subscription; click on the green button and then on Cancel subscription. Confirmation of the cancellation will be sent to your email address.

For questions, contact kundservice@gerdahallen.com

The period of notice is two calendar months. Termination can not take place in the same month as the direct debit is signed.

Autogiro Flex has expired on the price list.

If you are a student or employee at Lund University, you must be able to prove this by presenting a valid student ID at LU, stamped admission letter, Patronage card showing LU affiliation or your registration certificate. You need to show this every semester in order to continue receiving the discounted rate. You must also present a valid ID. An employee at LU shows the latest salary statement. When you buy your card, you will be photographed on site in Gerdahallen. It is possible to buy the card and start training immediately, even if you do not have a student ID / pay slip with you at the first opportunity.

We save forgotten things in the barrel marked “Lost and found” in the square and in the changing rooms. NOTE! Water bottles, underwear, beauty products and broken things are NOT saved.

We want you to always bring your training card with you when you exercise. If you ever forget your card, you can train during staffed opening hours without having to pay.

If you forget your card more than four times a year, it costs SEK 50 to enter from the fifth time.

As a member at Gerdahallen, you have the privilege of using 3 friend clips during a calendar year. These can be used for one or more friends and on one or more occasions. The clips can only be used during our manned opening hours and together with you who have an active training card at Gerdahallen.

The child / teen (12-14 years) may exercise in the gym together with a guardian or another adult person who is a member with valid gym card at Gerdahallen approved by guardian. In their agreement, a child / teen can have several adults with whom they can exercise together. However, these persons must be approved by a guardian. An adult can have up to three children over whom they are responsible at the same time.

The child / teen, together with the designated adult, has access to the gym’s areas during regular opening hours.

The child / teen pays the same price as students and others who have not yet turned 20. The year you turn 15, you are allowed to work out in the gym on your own.

Gerdahallen’s idea with this gym card is that we want to contribute to children and young people having the opportunity for physical activity. We also want to meet our customers’ wishes to be able to workout together with their children / young people.

• Always wear clean indoor training shoes and clean clothes in the gym. Do not take off your t-shirt/top while working out.
• Please return equipment after use.
• Free weights such as dumbbells and barbell weights to be used on designated areas only.
• Allow others access to machines while resting or in between sets.
• Leave any bags and outerwear in designated areas outside of the gym area.

Gerdahallen offers lockers, in most of the changing rooms and in the corridors. It is not allowed to store things in our lockers during the night. Many lockers are automatic and are locked with your training card. You can also lock some of the lockers with your own padlock or buy one in customer service for the lockers at the Big Hall.

If you lose your training card or if it is damaged so that it becomes unusable, you can buy a new card for a compensation of SEK 100.

The membership at Gerdahallen is personal. When visiting Gerdahallen, you as a member must always register by drawing your training card. Entry without a training card requires presentation of valid ID. As a member of Gerdahallen, you are obliged to notify if you change your name, address, telephone number or other information provided. Working out at Gerdahallen requires both active membership and active training card.

Your training card is personal and may not be misused or used by anyone else. In the event of a violation, Gerdahallen takes action.

Monthly cardS

RCP (Recurring Card Payment)

General information

An RCP (Recurring Card Payment) is a recurring monthly payment that is made in advance for the coming month and is deducted from the payer’s bank card.

By signing a card consent for payment via RCP, the payer allows that withdrawals may be made via the specified bank card, at the request of the specified payee (Gerdahallen) on a certain day (due date) via RCP. It is the payer’s responsibility to make sure that Gerdahallen has correct bank card number and expiration date.

Payment information

The first payment is always made when signing up for an RCP agreement and the amount corresponds to the number of days remaining until the first possible withdrawal from the payer’s bank card. The amount varies depending on the date the agreement is signed.

If the agreement is signed before the 15th of the month, you pay for the remaining days of the month. If the agreement is signed after the 15th of the month, you pay for the remaining days of the month and the entire next month.

Payment is made in advance, on the 27th of each month, starting with the closest possible payment day after signing the consent.

Three attempts are made on the next banking day after the due date if there is no cover in the account on the due date. Invoice is sent to the payer’s specified e-mail address in the event of a failed draw. The training card will be blocked for entry until payment is received by Gerdahallen.

Invoicing fee / reminder fee will be added. An invoice that has fallen due is sent for collection after two reminders.

The training card will be terminated if there are at least three unpaid invoices. A final invoice will be sent if a binding period remains.

Monthly fee

Month Fixed (binding period 12 months) – If the customer is entitled to a discounted monthly fee, the certificate must be presented again no later than 30 days before the binding period expires. RCP with the discounted price is then extended until the date presented. Otherwise, the price will change to the regular price.

To maintain the discounted price, the customer is required to present a new certificate at least 10 days before the current certificate expires.

Month Flex – If the customer is entitled to a discounted monthly fee, the certificate must be presented again no later than 10 days before the date of the certificate expires. Otherwise, the price will change to the regular price.

To maintain the discounted price, the customer is required to present a new certificate at least 10 days before the date of current certificate expires.

Gerdahallen reserves the right to make price changes for training cards during the term of the agreement, but not during the binding period. Price change information is provided by email at least 30 days before it takes effect.

Freezing

Freezing can be granted for a minimum of one month and a maximum of six months upon presentation of a medical certificate or study certificate for studies abroad / elsewhere. A training card can be frozen two times. During the freezing period, no monthly payments are deducted, these are resumed when the training card becomes active again. Termination of RCP cannot take place during a freezing period.

Termination

Termination applies to the entire calendar month, as RCP is an ongoing monthly payment that is made in advance. An agreement that is not terminated continues without a commitment period.

Termination is done in Gerdahallen’s app under My Pages and it applies to both AG and RCP. Go to  My Pages in the app> Subscription; click on the green button and then on Cancel subscription. Confirmation of the cancellation will be sent to your email address.

For questions, contact kundservice@gerdahallen.com

Month Fixed (binding period 12 months) – Termination can take place after the end of the binding period, no later than the 20th of the current month.

Month Flex – Termination cannot take place in the same month as RCP is signed. Thereafter, termination can take place no later than the 20th of the current month.

Gerdahallen offers two monthly cards: Standard and Flex.

AG

Standard monthly card

Commitment period: 12 months. After twelve months, the agreement continues to apply until you terminate it. Once twelve months have passed, you can terminate the agreement at the latest 5 working days prior to the 27th of the current month, to avoid being charged a further month’s fees. The card is paid monthly from your bank account. If you are entitled to a discount, you must show certification again no later than 30 days before the end of your commitment period. The monthly card at the discounted fee is then extended for six months.

To sign an agreement on consent for payment via direct debit, you must be over 18 years old.

Termination is done in Gerdahallen’s app under My Pages and it applies to both AG and RCP. Go to  My Pages in the app> Subscription; click on the green button and then on Cancel subscription. Confirmation of the cancellation will be sent to your email address.

For questions, contact kundservice@gerdahallen.com

Gerdahallen reserves the right to change the prices of membership cards during the period of validity of the agreement, although not during the fixed commitment period. Information on price changes is provided via email at least 30 days before the new price enters into force.

Unpaid monthly fee is invoiced and an additional invoicing fee is added. Gerdahallen reserves the right to block the training card if the monthly fee remains unpaid.

The subscription is restarted when the entire debt has been paid.

There will be an invoicing fee if you do not have a valid consent.

Flex monthly card

Commitment period: current + subsequent month.

The agreement continues to apply until you terminate it. You must terminate the agreement at the latest 5 working days prior to the 27th of the current month to avoid being charged a further month’s fees. The card is paid monthly from your bank account, or by debit card. If you are entitled to a discount, you must show certification again no later than 30 days before the end of your commitment period. The monthly card at the discounted fee is then extended for six months.

To sign an agreement on consent for payment via direct debit, you must be over 18 years old.

Termination is done in Gerdahallen’s app under My Pages and it applies to both AG and RCP. Go to  My Pages in the app> Subscription; click on the green button and then on Cancel subscription. Confirmation of the cancellation will be sent to your email address.

For questions, contact kundservice@gerdahallen.com

Gerdahallen reserves the right to change the prices of membership cards during the period of validity of the agreement, although not during the commitment period. Information on price changes is provided via email at least 30 days before the new price enters into force.

Unpaid monthly fee is invoiced and an additional invoicing fee is added. Gerdahallen reserves the right to block the training card if the monthly fee remains unpaid.

The subscription is restarted when the entire debt has been paid.

There will be an invoicing fee if you do not have a valid consent.

Please download our app from App Store or Google Play. The app is called Gerdahallen. In the app you can book workouts, courses, massages, buy membership etc.

Login details:
Username: Your email
Password: Your date of birth (YYMMDD).

Unfortunately Gerdahallen has no parking spaces of its own. However, there are parking spaces both on Helgonavägen and Sölvegatan. The parking pockets at the back of Gerdahallen are only for staff. Infringement is prosecuted

Payment is by debit card or Swish. We accept all cards except American Express and Diners. Gerdahallens Bankgiro: 886-0728.

Children up to the age of 6 attend the Family Gym for free. As a parent or other adult, you pay a one-time ticket per workout when participating if you do not have a Gerda card. For children 7-11 years, a one-time ticket costs SEK 49 and a 10-card SEK 395.

From the year the child turns 12, the child redeems his or her own training card according to the price list.

You can print your proof of payment yourself for recurring payments via My pages > My subscriptions. By clicking on the three dots to the right, you create a proof of payment. Select the start & end date and then click Request proof of payment. The proof of payment is sent to the email address registered on your profile.

The year you turn 12, you can exercise without an adult in our group workouts. In company with an adult, you can also work out in the gym. In the gym, you can exercise without an adult from the year you turn 15.

Our receipts are complete and suitable for handing over to the employer for any healthcare allowance.

We have the opportunity to print a receipt once if needed.

Receipt for the purchase made online can be found by logging in to My pages. Under Payment Details there is the link Receipt.

Regarding the Distansavtalslagen you as a private person have the right to cancel your purchase online within 14 days of receipt. If you regret your purchase, please contact ehandel@gerdahallen.com or visit our customer service and we will help you. Refunds are made without delay and no later than 14 days after the consumer’s notification that the agreement has been withdrawn.

Sauna is in the changing rooms at the Big Hall. The sauna is open during staffed opening hours.

In the shop you can buy clothes, shampoo, deodorant, shower cream, padlock, yoga mat, yoga bag etc. In the café there are also various lunches, snacks and drinks for sale during opening hours.

There is a vending machine with bars, drinks, etc. in the new gym.

We sell single tickets on site in our customer service.

Your training card may not be transferred to anyone else.

It is possible to buy a trial training week for SEK 200, which enables unlimited training for 7 days. If you buy a training card within 10 days after the end of the test training week, the amount of SEK 200 will be refunded. As a student at a university / folk high school, you practice training for free for one week per person and year.

At Gerdahallen we offer free internet “Gerdahallen Guest”. Password is “Gerdahallen”

• Place your training card against the card reader outside the main entrance to enter.
• To get out, place your training card against the card reader between the doors in the main entrance.
• Check in as usual for the gym at one of the check-in stations.
• You are not allowed to stay in our group gyms when the last workout of the day is over.
• The premises are alarmed and monitored.
• Guards and staff perform checks on training cards. Infringement is prosecuted.
• Your card is personal. You may not let anyone else in or out. Violation leads to suspension.
• The emergency exits are alarmed and may only be opened in an emergency.
• In case of emergency, you can use the emergency telephone located in the reception by the toilet. Violation is prosecuted and you will be charged SEK 500.
• First-aid materials, stretchers and defibrillators are available at Torget.

WORKOUT WHERE YOU WANT!

Next time when you visit a friend or relative in another city, travel in work or go home for a holiday and want to exercise, you can do it!

You can do this because we are connected to KlubbSverige Mobil, Sweden’s largest training network. For you, this means that you have the opportunity to workout in at lots of other gyms around the Nordics. At TrainAway there is always an updated list of where you can exercise. This service can be used by anyone who has a membership and an active training card at Gerdahallen.

QUICK GUIDE STEP BY STEP:

Contact customer service at Gerdahallen and ask about KlubbSverige Mobil.

1. They will send an SMS with a unique link to your mobile phone.
Click on the link and complete registration, choose how many guest passes you want to buy and pay.
3. Done! When you want to exercise in another place, you now only send one
SMS with TRÄNA to 71120. You will receive a guest pass SMS which you show at the reception where you will train.